Hello, hooman. I'm the blue cat next door.
These Terms & Conditions explain how purchasing a Purr Next Door letter works. I've kept them as readable as possible because, frankly, nobody should need a law degree to buy a letter.
By placing an order through Purr Next Door, you agree to these terms.
1. What Purr Next Door is
Purr Next Door sends physical letters through established postal networks. I create and fulfil the letters and send them to the address provided when you place your order.
At present, I offer prepaid, pay-as-you-go plans for:
- 1 letter
- 3 letters
- 6 letters
- 12 letters
These are not recurring subscriptions. There are no automatic monthly charges.
2. Placing an order
When placing an order, you are responsible for providing accurate information, including the recipient's name and complete postal address. Please check the address before completing your purchase.
The blue cat is reasonably good at many things. Guessing an address is not one of them.
I may collect other information required to process and fulfil your order, as described in my Privacy Policy.
3. Pricing and payment
The price displayed on the website is the price applicable to the selected plan. The listed price includes the applicable delivery cost and charges described at checkout.
Payments are processed through my payment service provider, Razorpay. By proceeding with payment, you also agree to any applicable terms of the payment service used to complete your transaction.
4. Mailing schedule
I generally prepare and send letters around the 18th–20th of every month.
I intentionally do not provide a specific delivery date. This is partly because postal delivery times can vary, and partly because the surprise of receiving a letter is part of the experience.
Once I hand a letter over to the relevant postal network, delivery is subject to that network's operations.
5. Delivery
I ship to India and other countries using established postal networks serving the destination.
- For addresses in India, delivery typically takes approximately 2–7 days after mailing.
- For addresses in other countries, delivery typically takes approximately 5–14 days after mailing.
These are estimates, not guaranteed delivery dates. Actual delivery times can vary depending on destination, postal operations, customs processes where applicable and other circumstances outside my control.
I do not currently provide tracking for individual letters.
6. Address changes
If you need to change the delivery address, please email purrnextdoor@gmail.com.
I recommend sending address-change requests by the 17th of the month, before that month's letters are prepared for dispatch. Requests received after the 17th will generally take effect from the following month's mailing.
If I'm still able to accommodate a late address change in the current mailing cycle, I'll do my best to do so. I cannot guarantee that a late change can be made, and I'll let you know what I'm able to do.
7. Lost or delayed letters
If your letter has not arrived within 15 days of the monthly mailing, please contact me at purrnextdoor@gmail.com. I'll look into it and send you a fresh letter from that month's mailing.
Postal delays do happen. The blue cat finds them mildly inconvenient too.
8. Damaged letters
If your letter arrives in a damaged condition, please contact me at purrnextdoor@gmail.com. I may ask you to share photographs of the damaged package or letter so that I can understand what happened.
Where appropriate, I'll provide a refund for the affected order.
9. Cancellation
Purr Next Door currently operates on a prepaid, pay-as-you-go basis. Orders cannot be cancelled once they have been placed.
Please review your plan, recipient details and delivery address carefully before completing payment.
Nothing personal. The blue cat simply starts getting things ready.
10. Information provided by you
Where information is requested to help me prepare or fulfil your order, you are responsible for ensuring that the information you provide is accurate and that you have the appropriate right or permission to provide it.
Please do not submit sensitive personal information about yourself or another person through my forms. My Privacy Policy explains how I handle personal information.
11. International orders
I accept orders for delivery to India and other countries around the world, subject to postal availability and any applicable restrictions on delivery to the destination.
The price shown at checkout includes the applicable delivery cost for the selected destination.
For international deliveries, postal and customs processes may vary between countries. You are responsible for providing an accurate delivery address and any information reasonably required for successful delivery.
12. Changes to these terms
I may update these Terms & Conditions from time to time as Purr Next Door grows or my processes change. The latest version published on this website will apply to future orders.
13. Questions
If something isn't clear, please ask. purrnextdoor@gmail.com
The blue cat would much rather explain something than have a hooman spend 45 minutes trying to interpret a paragraph that could have been written normally.